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Questions? We've Got You.
Answers about our products, orders, delivery and returns. Can't find yours? Contact us.
Products & Features
How do I choose the right ActiveCozy™ product?
Choose a hand warmer for cold days and a handheld fan for warm ones. Each product page shows the available colours and verified specifications, so you can compare size and features side by side. Not sure? Contact us and we will help you pick.
Are different colours or variations available?
Many of our products come in several colours. The options available for each product are shown on its product page.
Where can I find technical specifications?
Open the Specifications tab on any product page. We only publish verified product details — if something you need is missing, ask our support team.
Orders & Payments
Which payment methods do you accept?
We currently accept payments through PayPal. [CONFIRM before launch]
Which currency are prices shown in?
All prices are shown in US dollars (USD).
Can I change or cancel my order?
Contact us as soon as possible with your order number and we will do our best to help. [CONFIRM cancellation policy]
Shipping & Delivery
How long does delivery take?
Standard delivery takes 7–14 business days for all regions. [CONFIRM still current]
Where do you ship?
[CONFIRM list of shipping destinations]
How can I track my order?
Use the Track Order page with your order number and email address, or follow the tracking link in your shipping email when available.
Returns & Exchanges
What is your return policy?
You can return items within 30 days. Returned items are inspected when we receive them. See the Returns & Refunds policy for full details. [CONFIRM]
When will I receive my refund?
Refunds are processed within 7–10 business days after we receive and inspect your returned item. [CONFIRM]
How do I start a return?
Contact our support team with your order number and the item you would like to return, and we will guide you through the next steps.
Product Care
How do I charge and use my hand warmer?
[CONFIRM from the verified product manual for each model]
How should I clean and store my products?
[CONFIRM care instructions from the product manual]
Can I travel with my hand warmer or fan?
Rules for travelling with battery-powered devices vary by airline and country. Please check with your airline before you fly. [CONFIRM battery details per product]
Customer Support
How can I contact customer support?
Use the contact form on our Contact page or email us at [support email — CONFIRM].
When will I hear back?
[CONFIRM typical response time]
Still have a question?
Our team is happy to help with orders, products and returns.