SHIPPING POLICY
Welcome to ActiveCozy! We’re committed to delivering your order safely and on time. Please review our shipping policy to understand delivery times, costs, and procedures.
1.1 Order Processing Time
- After payment confirmation, our warehouse typically takes 1-3 business days to process your order.
- Orders placed on weekends or holidays may experience a 1-day delay in processing.
- Once your order ships, you will receive a notification with tracking information via email.
1.2 Estimated Delivery Times
All orders typically arrive within 7-14 business days depending on location and shipping method. Please note: All delivery times are estimates and may vary due to weather, customs clearance, carrier capacity, and other factors beyond our control.
1.3 Shipping Destinations & Costs
ActiveCozy ships to selected countries worldwide. Shipping costs vary by location and will be displayed at checkout before purchase. Current shipping methods include standard international shipping.
1.4 Order Tracking & Cancellation
- Track your order in My Account > Orders, or use the tracking link provided in your confirmation email.
- Orders can be canceled within 24 hours of purchase for a full refund.
- After shipment, cancellation is not available—please refer to our Returns & Refunds Policy.
1.5 Damaged or Lost Items
- All products are carefully packaged; damage during shipment is rare.
- If you receive a damaged item, contact us within 48 hours with photos. We will respond within 24 hours and arrange a replacement or refund.
- For lost items: ActiveCozy takes full responsibility for items lost during shipping and will replace the item or issue a full refund.
- For items stolen after delivery: ActiveCozy is not responsible, but we will assist you in contacting the shipping carrier for recovery attempts.
1.6 Customs, Taxes & Duties
- All customs fees, taxes, and duties are covered by ActiveCozy.
- The final price displayed on our website includes all applicable taxes and customs fees—no hidden charges at checkout.